Efficient Outsourcing for Business Growth

Business Plan

SuccessLink Outsourcing provides cost-effective business process outsourcing (BPO) services to US-based SMEs, tech-driven businesses, and niche industries. The company generates revenue through flexible hourly rates of $10–$20 and customizable monthly plans starting at $1,500. By providing customer service, virtual assistance, HR, tech services, and back-office support, SuccessLink helps businesses reduce operational costs by up to 60%. This scalable model enables clients to focus on growth while outsourcing essential tasks.

Competitive Advantage

SuccessLink Outsourcing differentiates itself through a US-based leadership team and hands-on management, ensuring tailored solutions and fast decision-making. The company leverages the Philippines’ growing BPO sector, which contributed 7.5% to the country’s GDP in recent years, to deliver cost-efficient, high-quality services. With extensive experience in debt settlement outsourcing, the leadership team has a proven track record of building and scaling outsourcing operations effectively.

Traction

SuccessLink Outsourcing, established in January 2024, has already set up operational facilities in the Philippines and Mexico. The company successfully onboarded its first client in the debt settlement industry and currently provides front and back-office services with a seasoned team of professionals. Strong inquiries are in the pipeline, awaiting further capitalization for execution.

Why Now

The BPO industry continues to grow rapidly as businesses prioritize cost reduction and efficiency. The Philippine BPO sector is projected to grow at 9.04% annually, driven by increasing demand for outsourcing solutions. With rising operational costs and post-pandemic labor shortages, outsourcing has become a critical tool for companies to streamline operations and remain competitive.

Why This Industry

The Philippines has solidified its reputation as a global outsourcing hub, generating $32.5 billion in BPO revenue in 2022. With its large, skilled talent pool and cost advantages, the country remains a top destination for businesses looking to outsource essential operations. This growth trend underscores the vast opportunity in the outsourcing industry, particularly for SMEs seeking scalable and affordable solutions.

Team

• Rod Mercado: CEO with 15+ years leading debt settlement and outsourcing companies; recipient of the Joseph Biden Lifetime Achievement Award.

• Jorge Orta: Managing Partner (Mexico) with 30+ years of experience in collections and asset management.

• Liza Baustista: COO with proven HR leadership in financial services and multinational industries.

• Mel Labay: Business Development Manager with 28 years of IT experience, specializing in Fortune 500 HR systems.

• Doris Mercado: Country Manager (Philippines) with 20 years of experience in operations and team optimization.

• Mary Ann Arenga: CPA and lawyer specializing in tax planning, audit, and regulatory compliance.

• Mimi Arguelles: Head of Marketing with 20+ years of experience in digital strategy and brand management.

Deal Terms

• Funding Target: $1M–$2M for infrastructure and growth

• Use of Funds:

  • Marketing and client acquisition

  • Infrastructure and AI-based technology integration

  • Operational scalability (manpower and facilities)

  • Geographic expansion into US markets